refund policy

At Keto Hana we want you to love our products and we aim to deliver outstanding customer service, always. If there is any issue with your delivery, your product is damaged or you are unhappy at all then please tell us about it at hello@ketohana.co.uk.

If you decide that you don't want your item then you can return it to us within 14 days provided that it is in the same condition in which it arrived, and we will issue you a full refund. If the item is not faulty, you will be responsible for the cost of returning it to us.

This does not affect your statutory rights.

If your product is damaged on arrival, let us know and we will send you a replacement free of charge.